Unfortunately I don't have a replacement. ____________________________________________________________________, Ah, the old reliable USPS damages another item. Need help? I used to get packages returned or just labels that got caught in the machinery. Just have to chalk to this one up. He sent pictures. $16.50 really is a small price to spare you a negative feedback. 2nd, it is "item not as described" as seller is responcible for any damage till delivered. It's not your fault it got damaged but it is definitely your responsibility to accept all financial losses in this situation. (USPS - $2.10). Will The Postal Service reimburse me for the cost of the item. Thank you for your input. Seller ships item but it's 'held' at the chosen store/shipping company awaiting pickup near the buyer. If the item you received arrived damaged, doesn't match the listing description, or if it's the wrong item, you're covered under the eBay Money Back Guarantee. If it passes, the buyer signs a declaration stating it's undamaged and in good order The mailing tube is damaged and so is the photo. Once you start a … Hi All, An item I ordered (outside of ebay but direct through Paypal with an invoice audit trail) arrived significantly damaged. If the item arrived damaged then you are responsible so the course of action here is to issue a refund. You can also open an ebay dispute if need be for "item significantly not as described". Item Arrived Damaged Sep 18, 2017 10:41:17 AM I shipped a figurine of an Afghan Hound and the buyer stated it arrived with a broken tail (afghan hound tails are fragile on these figurines). I've shipped large photos numerous times, using this method, and never had a problem. eBay has a money ... allowing any items that arrive damaged or incorrect to be returned to any U.S. Apple Store or by contacting customer service … no return only applies to buyer remorse, not for items not as described. The seller's response was to say that it was undamaged when it was packaged; when I pointed out that eBay's Money Back Guarantee mandates a return for a full refund for items damaged in transit, he demanded a photo showing clearly both the on-screen serial number and the damage in the same photo. The total price of the sale, including shipping, was $16.50. Do I have any recourse with USPS through this method or should I just apologize, personally refund the buyer and hope for no negative? You don’t have to contact the shipper; you merely have to contact the insurance company and place a claim. It was improperly packaged (although I haven't told FedEx). Thank you for your response. No matter how carefully you pack an item, sometimes it arrives on the buyer’s doorstep mangled, broken, or squashed. It has a Canada Post wrapper with Apology from Canada Post for item damaged during shipment. Since I don't have another one, I issued a refund. I have had some things I sell arrive at the buyers damaged. I responded to the buyer last night and apologized. I bought this for parts on ebay. If your item has gone missing, or if it's damaged or faulty, most sellers are happy to work with you to resolve the issue. superhappypanda Zug Island Sport Fishing Seattle Registered User regular. Jug arrived completely smashed with box caved in. Just ask yourself how you'd feel if you bought a record and it arrived damaged. You'll need to wait at least 7 days after the date the transaction ends to file a claim for a damaged item. Received a ceramic jug today from a U.S. eBay or Pitney Bowes may elect to return to you (at any U.S. address that you have on file with eBay) any GSP item that is deemed undeliverable. I needed some parts. I purchased a limited edition snow globe for $100 with $25 shipping and handling. Since I don't have a replacement, I issued a refund. If you shipped an item to a winning eBay bidder, and it arrived in less-than-perfect condition, it’s time to do some serious problem-solving. Shortly after opening the package, the buyer will let you know — hopefully in a message, versus filing a complaint — how unhappy he or she is. Seller using Global Shipping Program. I never argued with a buyer in these cases but paypal wouldn't even hear of it if I had tried to. You can return it even if the seller's returns policy says they don't accept returns. News of this unfortunate event travels back to you fast. ebay item arrived damaged - am I able to get a refund or reimbursement. eBay may also require a reversal of the PayPal payment that your buyer made to you consisting of the GSP item price and the amount (if any) charged by you to ship the item to the Global Shipping Center. In most circumstances you can return it even if the seller's returns policy says they don't accept returns. Contact us about your delivery, arrange a new collection, raise a claim, check your invoice etc. (Sometimes such missives aren’t very polite, but stay calm.). Every shipping company has its own procedure for complaints. I typically spring for the insurance when an item is fragile or sells for a high price. However, the seller is expecting me to wait for the couriers (parcel force) investigation for compensation rather than letting me return the item for s … Item … Copyright © 1995-2021 eBay Inc. All Rights Reserved. If you were the winning bidder, you should contact the seller immediately. It was returned damaged. Understand that no matter what, it is going to cost you. Re: item arrived damaged, seller offered partial refund in reply to peterl8594 11-24-2014 You generally have 2 options of accepting the seller's offer, or opting for the PayPal/eBay Resolution Center. So sorry. My initial thinking was apologize and refund. If the item was damaged due to it being insufficiently packed and protected for shipping, some sellers might provide a partial refund to account for the loss in the item's value. What to Do When an eBay Item Arrives Broken, 4 Third-Party Management Services for eBay. The buyer claims the handle of the mug has been broken. Another packaged must've fell on it or something in transit. If you have a replacement, I would offer him that choice first. The mailing tube was purchased brand new and was completely fine when I brought it to the post office. my item arrived damaged (which in my personal opinion was because it was not sufficiently packaged) and I have opened a return request with the seller. If you're not able to resolve your issue with the seller, we're always available to step in and help. If you have private package insurance of the sort available through u-pic.com, the process is much simpler than dealing with the USPS or UPS. Ebay item arrived damaged (USPS Insurance claim)? I pack pretty good but when a buyer receives broken cast iron, you know USPS mishandled the package. Do I just refund the whole amount including the shipping? Hello, I am looking for some advice regarding refunds and the global shipping programme. I … If you shipped multiple items but only one arrived damaged, you may only file a claim for that one item. Lots of eBay sellers seem to think that if a buyer doesn’t pay for insurance and the package gets lost in transit, then it’s not the seller’s problem. As a seller it is always your responsibility. For $16.50, purchasing insurance would be pretty cost inefficient. It has a label on the side from Pitney Bowes, Mississauga. Computer arrived totally beat up and non functional. We are available Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00. Add $0.50-$1.00 to the item price or as handling cost and build up your 'coffee can' fund. The seller is claiming that it's not in the same condition as when it was sent to me. Claims is made after 30 calendar days from when the parcel was dispatched Hi all, I bought a pricey computer off ebay. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I recently sold an item (on my selling account) and the buyer received it today. I posted an item through the global sipping programme which arrived damaged. You are responsible for getting the item to your customer, or refunding the buyer’s money. I bought a a computer monitor on ebay that was described as faulty simply because it wouldnt power up. You can return it even if the seller's returns policy says they don't accept returns. ebay item arrived damaged can Paypal Help? If your item isn’t located in 30 days, it’s declared lost, and there’s a round of paperwork and processing to do before you get your money. Jug arrived completely smashed with box caved in. Seller used Economy Shipping and had the Ebay buyer protection and insurance on the package. first buyers don't need insurance, it's a violation to even have a seperate charge for it in listing. Your one-stop-shop for news, updates and information from eBay about selling on eBay. I will refund the buyer, but can I claim back the cost of the item through the global shipping programme? They couldn’t be more wrong. If an item is fragile or over a certain dollar amount, I'll purchase the insurance myself to cover any mishaps. Labels are not applied to parcel correctly How to apply the shipping label to the parcel. I shipped an item, and it arrived damaged. I've done that before as well. If the item is faulty, damaged, or doesn’t match the description, you’re covered by the eBay Money Back Guarantee, and the seller has to accept your return. Item was broken in shipping! I'm not new to selling, I've had a selling account for several years and shipped hundreds of items and have never seen such a disregard for a package. It is just the cost of doing business. I love the item and don't want to return it, but the mirror on the piece arrived broken. When you send an item of value to a customer, it’s best to insure the package. The buyer seems pretty understanding. From your comments it sounds like you've seen photos from the buyer? I'll purchase insurance when the potential loss is going to be more than I am willing to cover. The item is damaged bad enough that it can't be resold. The buyer sent me pictures. Happy Holidays All. Looks like I will go ahead with the refund. Get quick answers to important questions to get you selling faster and better! February 2012 edited February 2012 in Help / Advice Forum. Buyer arrives at said location. You are sending items included in the No compensation items list. It came very poorly packaged. It hasn't happened in years but this is probably what happened. I also issued a full refund. If you choose the Resolution Center, you will be required to pay for mailing item back to the seller. eBay holds you responsible for seeing that the item arrives as described when it reaches the customer, so it’s best to insure irreplaceable or high-value items. I noticed a tiny broken piece and when i took it out 2 other parts were broken. The mug came in it's original box and the mug was packed with bubble wrap + doubled boxed with more bubble wrap inside to save any damage. No other option. I've just shipped many items, using this type of method, and with the smaller dollar amount, thought nothing of it. Always use good packing products, wrap carefully, and get ready to plead your case. I Shipped it Priority Mail. either via Chat or Email. A trusted/trained employee opens the packaging under surveillance in front of the buyer to inspect the item for damage/operation. The long version can be found at the FTC website. You'll need to wait at least 30 days after the estimated delivery date to file a claim for a lost item. Neither UPS nor the U.S. @ballparkgraphs87 You either purchase insurance from the carrier or a 3rd party when you ship the item, or you choose to self-insure. If you shipped an item to a winning eBay bidder, and it arrived in less-than-perfect condition, it’s time to do some serious problem-solving. The damage appears to have happened during the shipping process. If the item you received doesn't match the description in the original listing, or if it arrived faulty or damaged, you're covered under eBay Money Back Guarantee. The buyer sent me pictures. Hi All. The package used does not follow our Packaging guidelines. He sent me a message that it arrived damaged and he wants a refund. But here’s the one thing they do have in common: No procedure is hassle-free. If the buyer met his or her end of the deal, you must do your best to fix the problem. Weird! Seller using Global Shipping Program. If you no longer want an item, check the seller’s return policy in the listing to see if they offer returns, how long you have to … eBay. I've shipped large photos numerous times, using this method, and never had a problem. Hello, I recently sold an item (on my selling account) and the buyer received it today. CONTACT US NOW Your communication skills are your number-one … Meet other eBay community members who share your passions. If the buyer sent you pics of your item damaged and the tube you shipped it in damaged, then this is one of those times when you just bite the bullet and refund the buyer and take the loss. The short version is that if your item doesn’t get to the buyer within 30 days, you must refund the payment. Unforunately, for this transaction, I didn't purchase insurance. The buyer seems reasonable. If the item you received arrived damaged, doesn't match the listing description, or if it's the wrong item, you're covered under the eBay Money Back Guarantee. If your item hasn't arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. It would only take 33 sales at .50 to cover this loss. He asked for a replacement or refund. They can't help you if you did not purchase insurance for the item. The cap was stuffed inside the tube. If a package is lost, you’ll know it because the tracking number never shows delivery, and the buyer tells you the package is a no-show. If a GSP item is lost or damaged after it reaches the Global Shipping Center, both buyer and seller may be covered by the eBay Money Back Guarantee or PayPal Purchase Protection program. If you have insured through your shipper, contact those folks just as soon as a problem arises — and have your value documentation at the ready. (Now I'm gonna have Another One Bites The Dust in my head the rest of the day). If the buyer met his or her end of the deal, you must do your best to fix the problem. I returned an item immediately after receiving it and I didn't alter it in any way. The tube was dented in the middle and one of the ends was busted open. Your communication skills are your number-one asset in this situation, so get to work. The Federal Trade Commission has a strict rule covering mail-order merchandise delivery. Is contacting my local post office or the main USPS phone number a waste of time? It was a large photo, shipped in a mailing tube, and it was totally damaged. The package was sent USPS First-Class Parcel. “Buyer claimed item didn’t arrive, eBay gave refund. Postal Service will pay on an insurance claim if they feel you did a lousy job of packing. Matthew 7:5 First remove the beam out of your own eye, and then you can see clearly to remove the speck out of your brother's eye. Since I've shipped several similar items this way over the years, coupled with a low sale price, I thought nothing of it. Either way, you're covered by eBay Money Back Guarantee. Get help with an item that hasn't arrived. Either shipping to replace the damaged one, or full refund. I sold a brand new CD, the CD is OK but the digipak packaging was damaged in transit. I … If something gets lost in transit, you need to contact your insurance provider. I purchased an item shipped via the Global Shipping Program (GSP) which arrived damaged. I paid 1300. Hi all, So I ordered an item off of ebay and it arrived today and when I opened it several of the parts were broken. Received a ceramic jug today from a U.S. It has a Canada Post wrapper with Apology from Canada Post for item damaged during shipment. Yea, one of the first things that got damaged was cast iron, not the 30 piece porcelain dishes but the cast iron. It was a large photo, shipped in a mailing tube, and it was totally damaged. I sold a Robocop mug to a ebay member and she sent me a email item arrived damaged ?????. I am an ebay "power seller" so I have had items arrive to buyers with shipping damage. I tried to get FedEx to work with me on a claim, but the run-around is hilarious and never ending. If you're still waiting for your item to arrive, you … It was used, but top of the line. Hopefully your seller will be cooperative once the claim is put in. I … This is where self insuring really comes in nicely. The damage appears to … Thanks for your concern. You are sending items included in the Prohibited item list.
Peppa Pig Birthday Cake Images, Go To Ebay Motors Collector Cars Auto Parts, Shadow Color Palette, Serta Abu Dhabi, Shenandoah University Library Databases, Eggplant Colour Dress, How Long To Leave Window Open After Painting, Company Of Heroes Board Game Amazon, Squad App Login, Led Tail Lights Autobarn, Vvs Laxman Son,