6 Feb 2021, 3:36 p.m. @PeteyCryptoBoy @Telstra you are no different than the other Telco providers in Australia, except for the fact you charge more. While Telstra’s latest iteration of its Smart Modem isn’t much different from its predecessor - in fact it’s ostensibly the same device specs wise - that doesn’t necessarily mean that the troubleshooting for the second generation device will work on the first generation. What are the firewall requirements for this feature? Changing your APN settings on an Android device We understand keeping connected can be challenging during this time. Vodafone UK, I have 7plus I phone but not supporting WiFi calling. It may still work if you’ve purchased it from another internet service provider, from a store, or if it’s more than 4 years old. You may be eligible for a credit to your account if you’ve been impacted by a service disruption or outage affecting your services. The page will explain any interruptions, provide updates, and where possible, estimate when the problem should be fixed. IF IT DOES NOT WORK ON YOUR DEVICE, PLEASE DO NOT RATE It is not supposed to work on every device. Make sure your WiFi calling is turned on of course as well. They may not have given you the option to use this feature. We’ve extended Wi-Fi calling capability to more Telstra customers around Australia, ... or working in buildings not designed with mobile coverage in mind – Wi-Fi calling provides a solution to a frustrating lack of signal. If not, you'll need to make an adjustment to the Access Point Name (APN) in your phone's settings to get online. Check the password for the Wi-Fi hotspot on your phone and key in the correct password on the other device. This must be a specific Samsung thing, or the way telstra have configured the firmware – on iOS, it always uses WiFi Calling (except for emergency calls, if there's 3G/4G, it'll use that for 000/112) if you're connected to WiFi, not 'always 3G/4G, else Wifi'. Wi-Fi Calling Not Working On iPhone? Check if your service is currently experiencing planned maintenance or a network outage. Wait for the ‘Internet’ light to go solid green (this could take 1 – 2 minutes) Wait for the ‘Voice’ or ‘Phone’ light to go solid green (this could take another 1 – 2 minutes) Try to make a call. You may need to get in touch with them to see if there are any additional steps that you need to take with them. Contact us to report the fault and set up call forwarding. Here are a some steps you can take to try and fix the problem. The millions of Telstra customers who own an iPhone 6 or later can now make and receive mobile calls wherever there is an accessible Wi-Fi connection, including over home Wi-Fi and at more than 900,000 Telstra Air hotspots … With Wi-Fi calling, you can make and receive phone calls using your connection to a nearby Wi-Fi network. Hi I have iphone 6 mobile but i’m not able to see wifi calling option .can you please help me on this. Entertainment. Telstra Air customers can connect to Australia’s largest Wi-Fi network to access unlimited data using your smart phone, mobile device or laptop. It’s an important feature to have, and now you know what to do if Wi-Fi calling is not working on your iPhone. Business services . If you’re not connected, you won’t be able to use Wi-Fi calling. Switch off all your phone equipment – INCLUDING at the power points. It will force the iPhone into WiFi calling. Run automated tests to resolve your query online, and if we can't fix it, skip the queue to talk to someone directly. Our experts are available 24/7. VoLTE to 3G: It’s possible that your carrier doesn’t support Wi-Fi calling. It’s a simple enough concept. In most cases, if you have a working SIM card and an active mobile plan, these settings should be automatically sent to your phone by your carrier. The iPhone X immediately sprung to life with Telstra WiFi Calling and and I could not get Optus WiFI calling to work on the SE. my phone rang. Funnily enough the issue followed the Optus SIM. This is literally the only thing that worked…I suspect Apple and the carriers aren’t to worried about patching this obvious software bug. Instead of using your carrier's network connection, you can make voice calls via a Wi-Fi network. If it does not work, please report (with message ) here : yangyz20191101@gmail.com What is WiFi calling? If possible, contact the Internet Service Provider and check if they allow Wi-Fi Calling. Now rolling out in selected areas on selected plans. Our customers who experience in-building mobile blackspots will benefit from Wi-Fi calling technology available on iPhones from today.. Here’s The Fix. This is most likely due to our firewall configuration blocking it. There are a few reasons that Wi-Fi Calling may not work with a public Wi-Fi network. May be worth mentioning, if you are hooked up on Alexa for one number, it will cut off your WiFi calling on your phone. T-Mobile is my carrier. Naturally, you can’t use Wi-Fi calling if your phone is disconnected from the internet. The call will remain on 3G. Most recent Oppo phones work with Telstra/Boost (I’m using an unlocked AX5S as well as a Telstra Samsung S8) but note that ONLY mobiles actually sold by Optus will work with Optus WiFi calling! Telstra also says that you'll need either a Telstra Gateway modem or a modem that is less than four years old for Wi-Fi Calling to work. Two #Apple experts explain what to do when Wi-Fi Calling is not working on your #iPhone. Chewing through data to hotspot on my phone in order to keep working so I can pay a Telstra bill. Yes - If there’s an outage or fault, we can forward your calls to your mobile or another number. We're here to answer your questions, Technology crisis? I’m told this is an iPhone issue. ... 9 of 24 steps Key in Telstra Internet and press OK. I have the 11 ProMax. Use our Service Status Page to check for service problems in your area. Business services. I can't seem to find them on the Telstra website. Plug one standard, working home phone into its connection point: For PSTN phone lines, use the phone socket, For nbn™ Fibre to the Premise on IP POTS, use the Uni-V port, For all other nbn connections, use the green phone port on the modem. Here’s The Real Fix. Is there any option availble to connect wifi calling? Home phone. If this does not occur, reboot your Telstra-supplied Modem. If you do not have LTE coverage or you do not have VoLTE enabled, the call will drop. Swipe up the App Drawer and tap on Settings Scroll down to the last, tap System updates. Go to settings, cellular, cellular data options and turn off LTE. iPhone Ringer Not Working? Alcatel 3T10 4G (5002X), … My iPhone Won’t Charge, But It Says It’s Charging! The Internet Service Provider (ISP) may be incompatible, or there could be specific firewall settings and other configuration issues with business and public Wi-Fi networks. Worked perfectly for me. Let us know how you fixed your Wi-Fi calling issue in the comments below! Can I forward my calls to another number during an outage? You can divert your home phone to your mobile whenever you want with our Call Forwarding guide. Some of our users in a corporate network environment have been trying to use the Telstra Wi-Fi Calling feature on their phones however it is not working. 3G to Wi-Fi Calling: Not supported. Email. Smart Troubleshooting Fix, setup or manage your services online. The Galaxy S-10 just works when you turn WiFi Calling on. In this article, I’ll explain the steps to take when Wi-Fi calling isn’t working on your iPhone. Home internet. Did this solve your problem? Got back to Sky support, now armed with the fact that my card did not work in a proven phablet, got put on hold for 10 minutes while two (or more) techies had a chat, and WOW! Telstra Smart Troubleshooting – Fix service issues online. Head to Settings -> Wi-Fi and make sure a check mark appears next to the name of a Wi-Fi network. Outages. Your phone has not been correctly set up for internet Set up your phone for internet. Go to Settings → Wi-Fi and make sure that you’re connected to a Wi-Fi network. Once your account is created, you'll be logged-in to this account. Non-Telstra devices are not guaranteed to work or support all features. 1 of 24 steps Press Settings. Calls are made in HD quality and are secured using SHA2 encryption, however sending SMS/MMS is unfortunately not supported by the Wi-Fi Calling service. You need to enable JavaScript to run this app. A tick mark should appear next to the connected network. Australia’s largest 5G network. Wait 10 seconds, then switch them back on. Why does my home phone dial tone sound different? You’re trying to make a phone call, but you don’t have any service. That may be why Wi-Fi calling is not working on your iPhone 8. If you are still unable to use your phone service, contact us. Prefer to chat to someone? getting in touch with your wireless carrier. do unlocked iphones have wifi calling? Wi-Fi calling is a great back-up when you’re in an area with little or no cellular coverage. I then put the SIMS back to their original phones and as expected the issue stayed with the Optus SIM. Email. Which service would you like to check? Contact your Wireless Carrier; Solution #1. Wi-Fi hotspot isn't used correctly See how to use the phone as a Wi-Fi hotspot. When you login first time using a Social Login button, we collect your account public profile information shared by Social Login provider, based on your privacy settings. When you’re out and about, Telstra Air automatically connects you to the nearest hotspot in range via the Telstra Air App. Tried everything and still can’t connect? You’ll need to have: IPSec pass-through enabled, and; You need to enable JavaScript to run this app. Also, don’t forget to turn LTE back on when you leave the house. Is it possible with unlocked Iphones?? I have had a wireless network (Telstra and Netgear CG184WG) for several months and the wireless has been working a treat, now recently i notice that the Wii and iPhone no longer can connect. Still, there can be problems that prevent this from working properly on your iPhone. Make sure to connect the phone to Wi-Fi and it should be charged at least 50%. Switch off all your phone equipment – INCLUDING at the power points, Wait 10 seconds, then switch them back on. Where can I find a user guide for my home phone? If you’ve got an FTTP , Fixed Wireless or HFC nbn ™ connection and you still can’t get your broadband working, let’s restart your nbn™ Connection Box. ... Connect with Telstra on social media. This article deals with the second generation Telstra Smart Modem now available with Telstra’s range of NBN plans. 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